If you are acting as an intermediary, offering commodity products with little differentiation, have unhappy customers, inefficient internal processes or large barriers to entry in your industry, you are at great risk of being disrupted!
If you aren’t addressing your existing challenges and problems or feel the pressure of rapid change, you’re dead in the water.
If the honest answer is no, you’re vulnerable to being disrupted!
The biggest challenge large institutions face is being able to change and adapt as rapidly as smaller business to meet ever changing customer requirements. Behemoths often don’t stay customer centric, yet customer centricity is so key to any business operation.
Everything I do to help change an institution is with the sole goal of satisfying customer needs, wants and demands. Using principles from the Agile Manifesto and Lean Startup principles, I’ve helped even the largest corporations to achieve rapid, positive change.
One of the biggest pitfalls for change management deployment is failing to treat “operationalising change management capabilities & competencies” as a project and a change to manage.
It’s essential to avoid this pitfall and make ‘great change management’ a core competency for your organisation.
You need someone who understands the urgency for change. You need an advanced problem solver, a quick learner and someone who enjoys continuously changing and challenging environments and roles.
I’m an experienced Change Management and Technology professional with 20 years of experience across 13 countries. Specialising in the development, management and delivery of transformational change, IT Services and robust governance frameworks, I've led large transformational programmes across many time zones & cultures for firms such as Barclays Africa & Standard Bank.
I always aim to be a big picture thinker. A problem solver. Someone who never loses track of what really matters: improving customer experience; standardising & enhancing processes; and increasing profitability in the businesses I work with.
I'm also always looking for ways to improve myself. I'm currently studying towards a BSc (Honours) Degree in Digital Technology, Design and Innovation.
I spend most of my free time with my wife and two young boys, family and friends. I'm a keen water skier, love the outdoors and enjoy squash and golf when there is time. I play in a once a month Texas hold 'em poker club. I enjoy reading and love following business, property and tech trends.
I’m particularly interested in disruptive innovations, currently taking great interest in the development of 3d printing, the Internet of Things, self driving cars, AI, wearable tech, and companies like UBER, AirBNB, Google, Apple, Github and Bitcoin.
Duncan D’Abreton —
Process Specialist at T-Systems South Africa (Pty) Ltd
Jamie Loden —
Financial Services Professional
Elan Hoffman —
Enterprise Technology Sourcing Consultant at Barclays
Mike Connolly —
Delivery Project Executive at IBM
Andrew Bainbridge —
Global Head, Commercial Clients at Standard Chartered Bank
David Price —
Chief Operating Officer - Barclays Africa
Haven’t found the right candidate for one of the job titles below and need an interim leader/manager?
Head of Special ProjectsPortfolio ManagerITIL specialistHead of ProjectsHead of Change StrategyCustomer Services consultantHead of OperationsContinuous Improvement specialistProject ManagerHead of Change GovernanceChief Information OfficerHead of ChangeAgile specialistPrince II specialistIT DirectorProgramme ManagerChief Operating OfficerEmerging markets IT consultantHead of IT ServicesProject Change Consultant
Need quick, short-term advice to bring about change?