Carlo Baptista seated on a stack of books under stage lights

Portfolio & Transformation Advisory

When strategy must become reality.

Senior advisory for organisations navigating complex, high-stakes change. Across Africa, Europe and the Middle East.

  • ZAR 5BPeak portfolio governed
  • 25+Years of experience
  • 12Countries

What I do

Four ways I work with organisations.

  • Portfolio Governance & PMO Design

    I bring order to complex portfolios. Governance frameworks, benefits realisation, and the reporting structures that give leadership real visibility.

    PMO design · Benefits realisation · Change risk · P3O

  • Strategic Transformation Leadership

    Senior leadership for your most demanding programmes. Separations, mergers, digital overhauls. I have run programmes at this scale and complexity.

    Programme leadership · Separation and merger · Agile at scale

  • Executive Advisory & Fractional Leadership

    Senior strategic input without a permanent hire. Board and ExCo advisory, fractional portfolio leadership, or a trusted sounding board for major decisions.

    Board advisory · Fractional COO · Interim leadership

  • AI for Portfolio & Programme Management

    Practical guidance on where AI genuinely changes portfolio governance. Currently developing a structured masterclass for PMO and change leaders.

    AI advisory · Applied AI · Masterclass

Working together

How we'd work together.

  1. Conversation

    A short first conversation to understand your situation, the outcome you need, and whether I am the right person to help.

  2. Diagnose

    A focused look at demand, capacity, governance and benefits. You get a plain view of what is working, what is not, and what to fix first.

  3. Design and mobilise

    We agree the governance, decision forums and reporting that suit your organisation. I build them with your team, not for them.

  4. Embed and hand over

    I stay as long as it is needed, as advisor, fractional lead or interim, then hand over so it runs without me.

Track record

Outcomes, not intentions.

  • ZAR 3.2BBook of Work today, 150 initiatives
  • 283Projects in a single programme
  • 13 banksIT service delivery across 12 countries
  • 50%Reduction in high-severity incidents
  1. 2020 - Present

    Head of Strategic Portfolio Management

    Absa Group

    Book of Work of ZAR 3.2B across 150 initiatives, peaking at ZAR 5B. Built the benefits framework where none existed, with a 2026 target of ZAR 1.1B in direct incremental benefits.

  2. Nov 2017 - 2020

    Head of Planning & Design: Absa/Barclays Separation Programme

    Absa Group

    283 projects, 3,000+ milestones, ZAR 12B budget. Delivered on time and under budget.

  3. 2015 - 2017

    Head of Change Strategy & Governance (contract, through own firm)

    Barclays Africa

    ZAR 800M portfolio across 120 projects in 11 African countries.

  4. 2010 - 2015

    Regional Head: Strategic Change / Head IT Service Manager

    Barclays Africa

    IT service delivery across 13 banks in 12 countries. Reduced high-severity incidents by 50%.

  5. 2007 - 2010

    Senior Project & Programme Manager: Corporate & Investment Bank

    Standard Bank

    Murex FX upgrade, High Availability DR, and Calypso trading integration across 30 Treasury systems.

Thinking

Hard-won perspectives.

The hardest thing in portfolio management isn't saying yes. It's saying no - and meaning it.

Every organisation has more demand for change than capacity to deliver it. The natural response is to approve everything and let delivery sort it out. The result is a congested, under-resourced portfolio where everything is theoretically in flight and nothing is actually moving. Real portfolio governance requires the courage to prioritise ruthlessly, sequence deliberately, and protect the organisation's delivery bandwidth. It's a leadership discipline, not a planning one.

Delivery excellence is now the entry fee. Executives want a PMO that helps decide what to deliver.

PMI's 2026 research found that 78% of senior executives want more PMO investment in strategic alignment, against 68% of PMO leaders, and 65% want benefits measured after go-live. The mandate has moved from reporting on projects to supporting decisions about the portfolio: what to start, what to stop, and where value is at risk. That means fewer status packs and more trade-offs, capacity views and benefits at risk, delivered early enough to change a decision. AI will take over much of the reporting. What remains is judgement, and a seat where strategy is set.

Source: PMI, Bridging the Gap: Positioning PMOs as Indispensable Partners in Strategy Execution, 2026

Organisations invest in change. Very few invest in knowing whether it worked.

Benefits realisation isn't a reporting exercise - it's a discipline. Most organisations track activity and confuse it with progress. A project delivered on time and on budget is not a success if the business case never materialised. I've seen benefits frameworks transform from box-ticking exercises into genuine strategic levers. The difference is accountability, not methodology. Someone has to own the outcome after the project closes.

Every initiative is approved on its own merits. The people who must absorb them are never in the business case.

Most portfolios are governed by budget and delivery capacity. Very few are governed by the capacity of the people on the receiving end. The same teams are hit by several initiatives in the same quarter, each one reasonable, and the sum of them unworkable. Leaders also tend to think the organisation is coping better than it is: in one 2024 survey, 87% of executives said their teams had a structured approach to change, against 67% of the people doing the work. The fix is practical. Measure change load by business unit, sequence initiatives by what the organisation can absorb, and ask what will stop before anything new starts.

Source: Smartsheet, 2025 Project and Portfolio Management Priorities Report

The plan is not the programme. The programme is the thousands of decisions made when the plan meets reality.

I've led programmes with 3,000+ milestones. No plan survives that intact. What separates a well-run programme from a struggling one isn't the quality of the original plan - it's the quality of the decision-making infrastructure when things change. Clear escalation paths, fast information flows, a leadership team that responds to facts rather than narratives - these are the real foundations of programme success.

The riskiest change programmes are the ones that don't know they're at risk.

Change risk is poorly understood in most organisations. The tendency is to monitor execution risk - are we on schedule, on budget? - while underweighting the strategic risks that determine whether the programme should exist at all. Is the business case still valid? Is the organisation capable of absorbing this change at this pace? Are the dependencies being managed or just documented? I've built change risk frameworks that ask the uncomfortable questions before they become expensive answers.

AI won't replace portfolio managers. But portfolio managers who use AI will replace those who don't.

The most immediate value of AI in portfolio governance isn't automation - it's insight at speed. Feeding a portfolio of status reports, risk registers, and benefits data to a well-prompted AI model surfaces patterns, dependencies, and early warnings that would take a senior analyst days to compile. The skill is knowing which questions to ask, how to frame the context, and how to interpret the output. That's a practitioner discipline, not a technology one.

Emerging practice

Portrait of Carlo Baptista

About

The person behind the practice.

25 years in financial services - not as an observer, but as the person accountable for making things work.

I have led IT service delivery to 13 banks, governed change portfolios across 11 African countries, and led the planning for the separation of Absa from Barclays.

The hardest problems in transformation are not technical - they are organisational. The right governance, the right decision-making forums, the right frameworks for realising value: these are what separate programmes that deliver from those that don't. Financial services is where I proved it. It is not the only place it works.

Outside of work I am husband to Tamsin and father to Cruz and Zac. I play padel three or four times a week and find genuine parallels between high performance on the court and in the workplace. I previously served on the board of Crossroads Remedial School and I mentor through The Mentoring Club and The Mentorship Challenge.

  • BSc (Hons) Digital Technology, Dublin Institute of Technology
  • Oxford Fintech Programme, Said Business School
  • IMD: Inspirational Leadership; Leading Digital Business Transformation & AI (2024 - 2025)
  • Lean Portfolio Management, Scaled Agile
  • PRINCE2 Practitioner | P3O Foundation | LeSS Practitioner
  • Dual South African & Portuguese (EU) National
Availability

Based in Johannesburg. Dual South African and Portuguese (EU) national with full working rights in South Africa and the European Union. Available remotely worldwide and on site across Africa, Europe and the Middle East (work permits may apply outside South Africa and the EU).

Testimonials

In the words of those who worked alongside me.

Carlo was instrumental in laying the foundation for a very successful programme. He has remarkable skills in project management, organisational change management, portfolio and value management. I have the highest regard for his integrity, work ethic, disciplined execution ability and his commercial acumen. He was a key contributor to our overall success in landing one of the most complex programmes of work in banking between 2017 and 2020. A rare talent indeed.
Willie van Zyl
Willie van ZylGroup Chief Executive Officer, Izwe Africa GroupChief Separation Officer, Absa Bank, when we worked together
Carlo worked for me managing the governance of a large technology and business change programme across 12 markets in Africa. Honest, open and engaging, he has a detailed grasp of change methodologies combined with strong technical knowledge. Always prepared to go the extra mile to produce quality work, he has repeatedly demonstrated reliability, integrity and professionalism. I recommend him highly as someone who always adds value to the team.
Jamie Loden
Jamie LodenChief Operating Officer, I&M BankDirector, COO Strategy and Change, when we worked together
Carlo is a highly capable project and programme manager who delivers to high time and quality standards. In addition to good project management, he also has an entrepreneurial streak so that he is constantly seeking not just efficiency gains but also new revenue streams and opportunities in order to improve the performance of the company.
Andrew Bainbridge
Andrew BainbridgeChair, Cable & Wireless SeychellesChief Operating Officer, Barclays Africa & Middle East, when we worked together
I have worked with Carlo and have rated his work very highly. He has delivered very well across a diverse portfolio of cross-regional, cross-product projects.
David Price
David PriceChief Information Officer, Life Healthcare South AfricaChief Operating Officer, Retail and Business Banking, Barclays Africa, when we worked together

Get in touch

Let's have a conversation.

I work with a small number of clients at a time. If you are facing a complex transformation challenge, I would be glad to talk.

Based
Johannesburg, South Africa

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